Program Overview
This trainer guide merges the Certified System Administrator (CSA) content with a practical, enterprise-focused curriculum. The goal is to produce job-ready ServiceNow Administrators who can operate in real-world company environments, support multiple ITSM processes, and demonstrate the artifacts and decision-making expected from professionals with years of experience.
Audience & Prerequisites
- New or transitioning ServiceNow Administrators aiming for job-ready capability.
- Comfort with basic ITIL/ITSM concepts (Incident, Problem, Change).
- General familiarity with web UIs, basic scripting concepts, and databases is helpful
